We’re excited to announce the official release of the ConnectyCube Chat Widget Plugin for Medusa, a powerful integration that brings real-time chat capabilities to your Medusa-powered storefronts. This plugin makes it easier than ever to add instant messaging between customers and merchants — without having to build anything from scratch.
💬 Why add Chat to Medusa?
Medusa.js is a modern, headless commerce engine built for developers who want to create fast, customizable e-commerce experiences. But while Medusa gives you full control over your backend, communication is still often handled externally.
That’s where ConnectyCube comes in.
With the ConnectyCube Chat Widget Plugin, store owners can:
- Add live chat support to help customers in real-time
- Enable buyer-seller messaging in multi-vendor marketplaces
- Support group conversations or private threads
- Record and persist messages securely via ConnectyCube’s backend
All of this works out of the box with minimal setup.
🚀 Key features
- ✅ Plug-and-play React widget
- 📦 Superior feature set – not just another basic chat widget – it’s a complete chat system!
- 📲 Mobile-friendly and customizable UI – modify colors, themes, and layout to match your brand’s design
- 💻Moderation tools – keep chats safe with message filtering, user bans, and admin controls
- 🔐 Secure messaging
- 🌍 Multi-language support
🧠 Use cases
- Customer Support: Enable users to ask questions and get support without leaving the site
- Marketplace Messaging: Let buyers and vendors chat directly in a secure environment.
⚙️ How to start
The integration is provided as a standard Medusa plugin. Once installed, it injects the chat widget directly into your Medusa storefront or admin dashboard via React component.
Read the complete Setup Guide https://github.com/ConnectyCube/chat-widget-medusa-plugin?tab=readme-ov-file#installation
🌐 Demo & documentation
To see it in action or learn more about how to use the plugin, check out:
👉 Demo app
🎯 Final Thoughts
This plugin marks a step forward in merging commerce with communication. Whether you’re running a small store or a complex multi-vendor platform, real-time chat can significantly enhance your user experience.
Try out the ConnectyCube Chat Plugin for Medusa and see the difference it makes in customer engagement and support.
Not a ConnectyCube user yet? Sign up for a free account and get started in just a few minutes.
